Frequently asked questions
Is the price including delivery?
No, delivery is not included in the price.
How much is delivery?
Delivery varies based on your location. However, we offer free delivery for orders above 20,000 EGP.
Is the price including fabrics?
No, prices do not include fabrics.
What is your payment policy?
- For in-stock orders: Full payment is required in advance.
- For customized orders: A 50% deposit is required to start production, 25% installment after one month, and the remaining 25% before delivery.
Can I pay by Visa?
Yes, Visa payment is accepted online & in-store.
Do you do customizations?
You can customize an existing Bespoke design by choosing the finish color/veneer, bed size, dining table size, or mixing and matching items from different sets. However, customizing a design from scratch is not possible.
What kind of wood do you use?
We use high-quality hardwood like oak, walnut, etc.
How long does it take to order?
- In-stock: Immediate pickup.
- Custom-made: 60 to 90 days depending on the order.
Do you have a factory?
Yes, we have a factory located on Alexandria Desert Road (Industrial Zone) at Fayek Factory.
Do you ship abroad?
Yes, we offer international shipping. Prices do not include special packing or shipping fees. Contact us for more details and arrangements.
What is your return policy?
- Accessories: Refundable within one week if unused.
- Furniture: Non-refundable as it is customized.
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