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CONTACT FORM

  • Is the price including delivery?
    No, delivery is not included in the price.
  • How much is delivery?
    Delivery varies based on your location. However, we offer free delivery for orders above 20,000 EGP.
  • Is the price including fabrics?
    No, prices do not include fabrics.
  • What is your payment policy?
    For in-stock orders: Full payment is required in advance. For customized orders: A 50% deposit is required to start production, 25% installment after one month, and the remaining 25% before delivery.
  • Can I pay by Visa?
    Yes, Visa payment is accepted online & in-store.
  • Do you do customizations?
    You can customize an existing Bespoke design by choosing the finish color/veneer, bed size, dining table size, or mixing and matching items from different sets. However, customizing a design from scratch is not possible.
  • What kind of wood do you use?
    We use high-quality hardwood like oak, walnut, etc.
  • How long does it take to order?
    In-stock: Immediate pickup. Custom-made: 60 to 90 days depending on the order.
  • Do you have a factory?
    Yes, we have a factory located on Alexandria Desert Road (Industrial Zone) at Fayek Factory.
  • Do you ship abroad?
    Yes, we offer international shipping. Prices do not include special packing or shipping fees. Contact us for more details and arrangements.
  • What is your return policy?
    Accessories: Refundable within one week if unused. Furniture: Non-refundable as it is customized.
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